Privacy Policy

Who we are

This website is run by Elevated eXperience Ltd (“Elevated eXperience”, “we”, “us”), a company registered in Jersey, Channel Islands (company number 120462), with its registered office at Holly House, Tower Road, St Helier, Jersey, JE2 3HR.

We are the controller of the personal data described in this policy, and we are registered with the Jersey Office of the Information Commissioner (registration number 19141). We handle personal data in line with the Data Protection (Jersey) Law 2018 and, where it applies, the UK and EU General Data Protection Regulation.

For any question about this policy or your personal data, email hello@elevatedexperience.vip or write to us at the address above.

The short version

• This website does not use cookies, analytics or advertising trackers.
• We only collect personal data that you choose to give us, for example when you email us, book a call or sign up to our newsletter.
• We never sell your personal data.
• You can ask us at any time to see, correct or delete the data we hold about you.

The personal data we collect

Data you give us

• Enquiries: your name, email address, phone number, organisation, job title and anything else you include when you contact us by email, phone or WhatsApp.
• Booking a call: the details you enter when you book a call through our booking page, which is run on Microsoft Bookings.
• Newsletter: your name and email address if you sign up to our mailing list, which is run on Mailchimp.
• Diagnostic: your answers and contact details if you complete our online diagnostic survey, which is hosted by Checker-Soft.
• Working together: contact, billing and project information when you book a keynote, masterclass, Coachsulting or event, or attend one of our sessions.

Data collected automatically

We do not use cookies or analytics on this website. Like any website, though, it relies on a few services that receive technical information such as your IP address, browser type and the pages you request:

• Hosting: the site is hosted by Vercel, which keeps short-term server logs for security and to keep the service running.
• Images: images in our Resources articles are delivered by Sanity, our content management system.
• Events: the upcoming events shown on some pages are loaded from our HX community platform at hive.elevatedexperience.vip.
• Video: YouTube videos only load, from YouTube’s privacy-enhanced domain (youtube-nocookie.com), when you press play. YouTube may then set its own cookies, under Google’s privacy policy.

How and why we use your data

The law requires a lawful basis for each way we use personal data. Ours are:

• To reply to your enquiry and arrange calls: our legitimate interest in answering people who contact us, or taking steps at your request before a contract.
• To deliver services you have booked, and to invoice for them: performing our contract with you or your organisation.
• To send our newsletter: your consent. Every email has an unsubscribe link, and you can withdraw consent at any time.
• To keep business records and meet tax and accounting rules: our legal obligations.
• To keep this website secure and working: our legitimate interest in running a safe, reliable website.

We do not make decisions about you by purely automated means, and we do not profile you.

Who we share it with

We never sell your personal data or share it for other companies’ marketing. We only share it with trusted providers who help us run our business, and only as far as they need it to provide their service:

• Microsoft (email, calendar and Microsoft Bookings)
• Intuit Mailchimp (newsletter)
• Checker-Soft (diagnostic survey)
• Vercel (website hosting) and Sanity (website content)
• WhatsApp, run by Meta, if you choose to message us there
• Our accountants and professional advisers, under a duty of confidentiality

When we run a session with a partner, such as an event organiser or a co-host, we may share attendee details with them where that is needed to deliver it. We may also disclose personal data where the law requires us to.

International transfers

Some of our providers store or process data outside Jersey, the UK and the European Economic Area, including in the United States. When that happens, we make sure the transfer is protected. It goes either to a country whose data protection laws are recognised as adequate, or under safeguards such as standard contractual clauses or the provider’s certification under a recognised data transfer framework.

How long we keep it

• Enquiries that do not lead to work: up to two years, so that we have the context if you contact us again.
• Client and billing records: as long as legal, tax and accounting rules require after our work together ends.
• Newsletter: until you unsubscribe, after which we keep only what we need to make sure we do not email you again.

After that, we securely delete or anonymise the data.

Your rights

Under the Data Protection (Jersey) Law 2018 you have the right to:

• ask for a copy of the personal data we hold about you
• ask us to correct data that is inaccurate or incomplete
• ask us to delete your data
• ask us to restrict how we use your data, or object to how we use it, including for direct marketing
• ask for your data in a portable format
• withdraw your consent at any time, wherever we rely on consent

To use any of these rights, email hello@elevatedexperience.vip. There is normally no charge. We will reply within four weeks, and we will tell you if we need longer because a request is complex.

Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data. These include access controls, secure and reputable service providers, and encryption in transit across this website. No method of sending data over the internet is completely secure, but we work hard to protect what you share with us.

Other websites

This website links to other sites, including our HX community platform, our social media channels and the websites of Claire Boscq CSP and Andy Jarvis. Those sites have their own privacy policies, and we are not responsible for how they handle your data.

Children

Our services are for businesses and professionals. We do not knowingly collect personal data from anyone under 18.

Complaints

If you have a concern about how we handle your personal data, please contact us first, and we will do our best to put it right. You also have the right to complain to the Jersey Office of the Information Commissioner (JOIC), the regulator for data protection in Jersey, at jerseyoic.org.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

Contact us with any questions.