EXECUTIVE MASTERCLASSES

From Insight to Action.

One Day. Real Challenges. Practical Solutions.

Forget passive learning. This is where leaders roll up their sleeves, challenge old ways of working and turn ideas into actionable strategies.

Led by the Power Duo, Claire Boscq CSP and Andy Jarvis, our immersive Executive Masterclasses combine human insight, digital intelligence and practical tools to help teams align, collaborate and create meaningful improvements.

Because real transformation begins when people feel empowered to make it happen.

EXPLORE OUR MASTERCLASSES

THE EXPERIENCE

Learn It. Apply It. Own It.

This isn’t another day of PowerPoint presentations. This is where the real work happens.

Our Executive Masterclasses are designed around participation, collaboration and practical application.

We bring together complementary expertise in human behaviour, leadership, Customer eXperience, digital systems and business transformation to help participants challenge assumptions, explore new possibilities and work on challenges that matter to their organisation.

Through facilitated discussions, interactive exercises, real-world scenarios and collaborative problem-solving, we turn complex business challenges into clear priorities and practical next steps.

Our approach combines Claire’s human-centred energy and facilitation with Andy’s systems thinking and digital expertise, creating a learning environment where different perspectives connect and ideas become actionable.

You don’t just leave inspired. You leave equipped to make things happen.

Andy Jarvis and Claire Boscq CSP facilitating an Executive Masterclass

Interactive learning
Real business challenges
Collaborative problem-solving
Practical action planning

TWO SIGNATURE MASTERCLASSES

Two Powerful Transformations. One Shared Mission: Elevation.

Whether your organisation needs to remove operational friction or strengthen its human capabilities in an AI-driven world, our Executive Masterclasses provide the clarity, tools and confidence to move forward.

Both programmes combine the expertise of the Power Duo with practical learning and meaningful action, but each addresses a distinctly different business challenge.

SHINE

From Friction to Flow: Connecting the Organisation for Growth.

WHY | THE CHALLENGE

SHINE focuses on organisational transformation.

Disconnected digital systems, siloed departments and fragmented customer journeys create friction that slows performance, frustrates employees and limits business growth.

The SHINE Executive Masterclass brings leadership teams together to identify these gaps, align their priorities and develop an integrated approach to Digital, Employee and Customer eXperience.

Powered by our six-step SHINE Blueprint, participants work on their own organisational challenges, identify opportunities for improvement and develop practical strategies to create seamless, connected experiences.

Because business growth accelerates when people, technology and customers work brilliantly together.

HOW | THE SHINE SIX-STEP BLUEPRINT

01VISION

Where do we want to go?

Align leadership around a shared vision for Digital, Employee and Customer eXperience.

02DISCOVERY

What’s slowing us down?

Uncover the gaps, hidden friction and opportunities across people, processes, systems and customer interactions.

03STRATEGY

How do we connect the dots?

Design a joined-up approach that aligns human experience with digital capabilities and business priorities.

04ROADMAP

What happens next?

Prioritise actions, establish ownership and define realistic goals with measurable outcomes.

05DELIVERY

How do we make it happen?

Translate plans into practical improvements through collaboration, focused execution and accountability.

06SHINE

How do we sustain success?

Embed continuous improvement, elevate experiences and create lasting momentum for growth.

DISCOVER THE SHINE BLUEPRINT

WHO | IS YOUR ORGANISATION READY TO SHINE?

For leaders ready to remove operational friction and make their organisation work as one connected system.

The SHINE Executive Masterclass is for organisations that want to:

1
Break Down Silos
Connect departments, leadership teams and business functions that are working towards different priorities.
2
Eliminate Friction
Identify where disconnected technology, inefficient processes and internal handovers slow employees and frustrate customers.
3
Connect the Customer Journey
Align Digital, Employee and Customer eXperience to deliver more seamless, consistent interactions.
4
Maximise Technology Investment
Make existing systems and digital tools work better for employees, customers and business performance.
5
Create Accountability
Turn fragmented initiatives into a prioritised 90-day action plan with clear responsibilities and measurable goals.
6
Accelerate Growth
Improve efficiency, strengthen customer loyalty and unlock opportunities currently lost through disconnected experiences.

WHAT | WHAT YOUR TEAM WALKS AWAY WITH

Participants work towards:

A clearer understanding of organisational friction and experience gaps.
A shared vision connecting Digital, Employee and Customer eXperience.
Prioritised opportunities for improvement.
Practical strategies to align teams, processes and technology.
Clear responsibilities and measurable SMART goals.
An actionable 90-day plan to move from friction to flow.

ELEVATE

The Human Advantage in an AI-Driven World.

WHY | THE CHALLENGE

ELEVATE focuses on the human side of transformation in the AI era, helping leaders and teams strengthen uniquely human capabilities such as trust, emotional connection, creativity, empathy and leadership.

Powered by the E.L.E.V.A.T.E. Method, this immersive masterclass combines human intelligence with the possibilities of AI, empowering organisations to thrive in a world where human connection and experience become powerful competitive differentiators.

Because the future belongs to organisations that combine the power of technology with the extraordinary potential of people.

HOW | THE E.L.E.V.A.T.E. SEVEN-STEP METHOD

EENERGY

The human energy no algorithm can replicate.

LLISTEN

Deep listening as the ultimate competitive intelligence.

EEXPERIENCE DESIGN

Intentional architecture of moments that matter.

VVALUE CREATION

The irrefutable business case for human-first strategy.

AAMPLIFY WITH AI

Using technology to free humans to do what only humans can.

TTRUST

The only currency that survives every disruption.

EEVOLVE

The continuous elevation mindset: always refining, always rising.

WHO | IS YOUR ORGANISATION READY TO ELEVATE?

For leaders ready to make humanity their greatest competitive advantage in an AI-driven world.

The ELEVATE Executive Masterclass is for organisations that want to:

1
Lead Confidently Through AI Change
Help leaders understand how AI is reshaping work, roles and decision-making, while keeping human judgement at the centre.
2
Rediscover Human Energy
Create environments where people bring enthusiasm, creativity, purpose and genuine care into their work.
3
Master the Art of Listening
Go beyond surveys and surface-level feedback to understand what employees and customers really need, feel and value.
4
Design Moments That Matter
Use empathy, emotional intelligence and intentional experience design to create memorable human interactions.
5
Amplify People With AI
Identify where technology can reduce repetitive work, freeing people to focus on relationships, problem-solving and higher-value contributions.
6
Build Lasting Trust
Strengthen authenticity, psychological safety and meaningful relationships to create a culture where people embrace change and continue to evolve.

WHAT | WHAT YOUR TEAM WALKS AWAY WITH

Participants work towards:

A clearer understanding of human strengths in an AI-driven workplace.
Greater awareness of the importance of human energy, empathy and deep listening.
Practical approaches to designing meaningful employee and customer interactions.
Opportunities to use AI to amplify human capabilities.
New approaches to building trust, strengthening relationships and leading through change.
Personal and team commitments to embed human-centred behaviours and continuous improvement.

THREE WAYS TO ELEVATE YOUR LEADERS

One Mission. Three eXperiences. Lasting Impact.

Whether you want to extend the impact of your conference, bring together leaders from different organisations or immerse your own leadership team in a private experience, we offer three ways to make it happen.

OPTION 01 | CONFERENCE & EVENT ADD-ON

Event Organisers

$998PER PARTICIPANT

MINIMUM 12 PAYING PARTICIPANTS

Extend the impact of your conference with an immersive, one-day Executive Masterclass that gives delegates practical tools to turn inspiration into action.

The partnership advantage: Secure a minimum of 12 confirmed, paying participants and receive our signature Power Duo keynote at your conference at no additional keynote fee.

WHAT’S INCLUDED

One-day Executive Masterclass facilitated by Claire and Andy.
Interactive workshops and practical exercises.
Learning frameworks and action planning.
Speaker flights and ground transport.
Speaker accommodation and travel expenses.
Complimentary Power Duo keynote when the minimum of 12 paid masterclass places is secured.

WHAT THE EVENT ORGANISER PROVIDES

Support promoting and securing paid participants.
A suitable training room at the conference venue or arranged at the organiser’s expense.
Required AV equipment.
Participant catering, where applicable.

One partnership. Two Powerful eXperiences. Greater Impact.

EXPLORE AN EVENT PARTNERSHIP

OPTION 02 | CITY EDITION

Learn. Connect. Elevate.

$998PER PARTICIPANT

ONE DAY | 12–20 PARTICIPANTS | ALL-INCLUSIVE

A premium, city-based Executive Masterclass bringing together senior leaders and business owners for a full day of practical learning, strategic thinking, collaboration and valuable peer connections.

Hosted in a carefully selected experiential venue, the City Edition is fully organised by Elevated eXperience, allowing participants to focus entirely on learning, connecting and turning fresh thinking into action.

WHAT’S INCLUDED

One-day SHINE or ELEVATE Executive Masterclass.
Full-day facilitation by Claire and Andy.
Carefully selected experiential venue.
Interactive exercises and learning materials.
Lunch.
Event organisation and logistics.
Opportunities for meaningful networking and collaboration.

Everything organised. Simply turn up, connect and elevate.

EXPLORE UPCOMING MASTERCLASSES

OPTION 03 | PRIVATE RETREAT

Two Days to Reconnect. Realign. Elevate.

FROM $19,998

TWO-DAY PRIVATE LEADERSHIP EXPERIENCE

An exclusive, immersive executive retreat designed for C-suite executives and senior leadership teams ready to challenge conventional thinking, strengthen alignment and accelerate meaningful change.

In an inspiring, carefully selected setting, your leadership team works directly with Claire and Andy to explore real organisational challenges, apply the relevant SHINE or ELEVATE methodology and develop practical strategies for sustainable improvement.

The programme is tailored to your organisation’s needs, bringing together facilitated discussions, interactive exercises, strategic planning and meaningful opportunities for leadership connection.

WHAT’S INCLUDED

Two days of private facilitation by Claire and Andy.
Bespoke programme design.
Practical workshops and strategic exercises.
Action planning and leadership alignment.
Speaker flights, accommodation, transport and travel expenses.

Participant accommodation and evening meals are additional and arranged according to the agreed retreat requirements.

Two Days. One Aligned Leadership Team. Extraordinary Possibilities.

DESIGN YOUR PRIVATE RETREAT

LEARNING IN ACTION

Real Conversations. Real Collaboration. Real Progress.

The most powerful learning experiences happen when people challenge assumptions, share perspectives and work together to solve meaningful problems.

Our Executive Masterclasses bring leaders into an engaging, collaborative environment where ideas become conversations, conversations become commitments and commitments become action.

See what happens when leaders come together with a shared ambition to elevate.

MASTERCLASSJERSEY Executive eXperience Masterclass | Connecting Digital Employee & Customer InteractionsWatch on YouTube: JERSEY Executive eXperience Masterclass | Connecting Digital Employee & Customer Interactions (opens in a new tab)

What Our Participants Say

Hi Claire I enjoyed your session. High energy. While I have heard of Feng Shui, my knowledge was basic. I have learned so much more in your session. Also, when people talk about left and right brain, you feel like you choose 1, but today you showed that we shift from one to the other to create balance. Thank you so much.
Jennylyn BaileyNWRC, Co-operative Credit Union League of Trinidad and Tobago
Thank you Claire Boscq, it was an amazing experience to be part of the Workshop (Taking a Holistic Approach to Employee Experience to Increase Employee Loyalty)
Workshop participant
Hi Claire, just want to say thank you for the talk up at Highlands today. Very passionate about customer service like yourself and to have a similar background in terms of hospitality I felt was really helpful. We’ve had a lot of speakers throughout A Level and Degree but can confidently say your speech was the best. Thanks again and thanks for answering my questions, super helpful!
Harvey Jones
Yesterday the presentation was motivating and today the training session was sublime! Thank you
Workshop participant
A big thanks to Claire Boscq for rolling out a successful workshop on #employeeexperience. Her insights on how to create an engaging and fulfilling employee experience were truly valuable and will undoubtedly help many organizations improve their #workplaceculture.
Workshop participant

Trusted by Organisations Around the World

READY TO ELEVATE YOUR TEAM?

One Day Can Change the Way You Work Together.

Whether you’re looking to connect your organisation through SHINE or unlock your people’s human advantage through ELEVATE, we’d love to help you create an experience that turns new thinking into meaningful action.

Choose the programme that speaks to your challenges and the format that best suits your organisation.

We’ll bring the energy, expertise and practical tools to help your leaders move forward with confidence.

Because extraordinary business transformation begins with people ready to make it happen.

LET’S ELEVATE TOGETHER