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Johannesburg Edition Executive Masterclass
Johannesburg Edition Executive eXperience Masterclass
An immersive experience for senior leaders ready to rethink how Digital, Employee, and Customer interact to elevate eXperiences, accelerate growth and truly SHINE.
Most organisations are not struggling because of a lack of effort.
They are struggling because digital systems, employees, and customers are operating in silos. When Digital, Employee, and Customer eXperiences are disconnected, friction increases, productivity slows, frustrations rise, and growth becomes harder than it needs to be.
This one-day immersive strategic leadership development programme is designed for senior leaders who are tired of frustrated employees battling disconnected systems, customers experiencing inconsistent service, and teams wasting time navigating fragmented processes and technology.
Created as a high ROI leadership programme, the Executive eXperience Masterclass helps leaders identify DECX friction, gain the tools to develop a practical roadmap, move from fragmentation to flow, and improve organisational performance.
It is also a powerful way to support and retain leadership talent by giving senior teams fresh clarity, shared language, renewed energy, and practical actions they can take back into the business.
(explore the full Masterclass framework HERE)
The Setting
The exact location will be revealed privately to confirmed attendees only. What we can say is this: the environment itself is part of the SHINE™ eXperience. This carefully curated immersive setting has been intentionally designed to create space for clearer thinking, deeper connection, stronger executive alignment, and more meaningful leadership conversations.
Your SHINE™ executive eXperience includes
Before
- Pre-work diagnostic assessment of your current Digital, Employee and Customer eXperience landscape
During
- Masterclass at a premium immersive off-site venue
- Full-day programme: 08:30 – 17:00
- 7 hours of facilitated executive learning & development
- Executive-level facilitation by Claire Boscq CSP and Andy Jarvis, with six decades of combined experience
- Structured strategic frameworks, executive exercises, group discussions and roadmap development
- High-end catering and refreshments from start to finish
- The full workbook, including all exercises, strategies, frameworks and planning tools
After the Day
- Certificate of Attendance provided. Participants may use the 7 hours of facilitated learning towards their own CPD records, where accepted by their professional body.
- An e-copy of Claire and Andy’s book: When Work Works and Digital King
- A group follow-up call one month later to review progress, check on actions, and keep momentum going
What your leadership team leaves with:
- A shared organisational vision that inspires alignment, confidence and direction.
- A clear understanding of where friction exists across Digital, Employee and Customer interactions.
- Joined-up strategies that improve alignment, performance and experience.
- A practical implementation roadmap with priorities, ownership, accountability and a 90-day challenge plan.
- Greater confidence to execute with focus, consistency and accountability.
- Clear measures to support continuous improvement, growth and long-term success.
- Renewed energy, commitment and pride in the organisation’s future.
This is not for everyone…
It is for leaders ready to create real alignment, clarity and momentum.
Places are intentionally limited to preserve the depth of the experience and executive calibre of the room.